X-Frame Industrial legs
Tax included. Shipping calculated at checkout
- Set of 2 legs, screws & build guide
- Furniture grade steel, TIG welded
- Easy DIY furniture. Just add the top!
- Orders placed before 2:00 PM are packed and shipped the same day.
- No collections or deliveries on weekends unless specifically upgraded at checkout.
- Weekend delivery guidelines:
- Orders before 2:00 PM Friday: Delivery same weekend.
- Orders after 2:00 PM Friday: Delivery following weekend.
- Next Day Delivery
- AM Delivery
- Saturday Delivery
- EU Orders: All taxes prepaid – no additional fees on delivery.
- Non-EU Orders: Customer responsible for all customs fees, tariffs, and taxes applied after purchase.
- We will happily drop ship to customers at the same standard rates.
- The final customer's phone number may be provided with the shipping address for them to receive shipping updates; however, all email correspondence will be sent to the account owner. It is the account owner's responsibility to relay any important information to the recipient.
- Failed deliveries or RTC (return to consignee) due to the recipient not being home, address issues, or failure to collect will be subject to either a redelivery charge at cost or a 20% restocking fee.
- Bulk shipping will be conducted via the pallet network or our own drivers.
- Unless otherwise stated, pallet shipping has a 12 noon cut off and is shipped by default on a next day delivery service.
- A booking service can be requested prior to ordering.
- Failed pallet deliveries are chargeable at the original pallet rate, which is usually between £30 - £60 per pallet.
- Failed deliveries via the courier network will be attempted 1-3 times before either being returned to the consignee or dropped at a local collection point.
- Redelivery attempts for items that are returned to us will be charged at the courier cost.
- We will not charge for any failed delivery fees or shipping back to us.
- Take photos of the damage and packaging.
- Email documentation to hello@thehairpinlegcompany.co.uk.
- We will arrange a replacement.
- Free Next Day Delivery on orders over £50 EU Taxes & Duty Pre-Paid USA Taxes & Duty Pre-Paid
- Returns must be postmarked within 30 days of purchase
- Items must be in new and unused condition
- All original tags and labels must be attached
- Items in poor condition may incur fees or be returned at the customer's expense
- Email hello@thehairpinlegcompany.co.uk for a Return Merchandise Authorization (RMA) number
- Package the item securely in its original packaging
- Ship to:The Hairpin Leg Co. Returns
RMA: [Your RMA Number]
Unit A1 Stephenson Road
Swindon, Wiltshire SN25 5AX
United Kingdom - Customers are responsible for return shipping costs and insurance unless the product is faulty or defective.
- Original outbound shipping charges are non-refundable.
- A restocking fee of up to 20% may be applied on returns that require reworking, repackaging, or extensive manual processing.
- Inspect orders immediately upon arrival
- Report issues within 7 days via email with photos
- Return damaged items in their original packaging
- If an item is confirmed as faulty or defective, return shipping charges will be waived
- Will rust over time naturally
- Should arrive with a protective coating
- Require periodic rust cleaning if unpainted
- Rusted items cannot be returned
- Zinc table legs
- Stainless steel table legs
- Other products not rated for outdoor use
- Phone: 01666 818222
- Email: hello@thehairpinlegcompany.co.uk
- Changed your mind? Simple 60-Day Returns
- Manufacturing defects under normal use.
- Items damaged in transit.
- Manufacturing defects such as rusting under paint (without any scratches present).
- Structural defects that occur in normal use and weight loading, such as broken welds, bent or cracked steel.
- Products used outdoors (unless explicitly stated as suitable).
- Damage from misuse, improper handling, or incorrect installation.
- Wear or degradation of painted mild steel products used in coastal or high-humidity areas. (We recommend alternative materials or finishes for these environments.)
- General wear and tear or cosmetic damage not caused by manufacturing defects.
- Any kind of rusting of uncoated raw steel (expected to rust over time).
- Oxidation or patina across other raw materials such as zinc & brass.
- Rusting under/through paint caused by scratches, general paint wear and tear, or coastal use (< 5 miles of coast)
- 2-Year Commercial Guarantee: Built for Business
Introduction
Thank you for choosing The Hairpin Leg Company. This document outlines our shipping policies and procedures for our B2B operations to ensure a smooth delivery experience.
Domestic Shipping
Processing Times
Shipping Rates & Delivery Times
Standard shipping rates apply to all orders for UK mainland addresses.
| Destination | Delivery Time |
|---|---|
| Mainland UK | Next Day |
| Scottish Highlands | 2 Days |
| Northern Ireland | 2 Days |
| Channel Islands | 2-3 Days |
Standard delivery hours: 9:00 AM - 6:00 PM weekdays
Upgrade options available at checkout:
Military & P.O. Box Addresses
We ship to APO/FPO/DPO addresses at additional cost. Please contact us for specific rates and information.
Order Tracking
A shipment confirmation email with tracking number(s) will be sent once your order ships. Tracking information becomes active within 12 hours.
International Shipping
Customs & Duties
International Delivery Times
| Region | Delivery Time |
|---|---|
| Fast Delivery (2-5 Days) | |
| Belgium, France, Ireland, Netherlands | 2-5 Days |
| Standard Delivery (3-7 Days) | |
| Austria, Czech Republic, Denmark, Estonia, Finland, Germany, Italy, Spain, Switzerland | 3-7 Days |
| Extended Delivery (4+ Days) | |
| Greece | 4-9 Days |
| Norway, Portugal, Slovenia | 4-7 Days |
| USA | 2-7 Days |
| Asia, Australia, New Zealand | 7-10 Days |
Drop Shipping
Bulk Shipping (Pallets)
Failed Deliveries
Damaged Items
If your order arrives damaged:
Returns
Please visit our Returns & Refund Policy for detailed information about returning your order.
Overview
We offer a full refund on returned items, subject to the conditions outlined below. For all B2B orders, customers are responsible for return shipping fees unless the product is faulty or defective. A restocking fee of up to 20% may be applied for items that require reworking, repackaging, or extensive manual processing. All returns must meet our quality and timing requirements, with items postmarked within 30 days of purchase.
Return Eligibility
Return Process
Shipping Charges
Damaged & Faulty Items
Assembled Items
Returns are not accepted on assembled desks and ready-made items. Please inspect thoroughly before assembly.
Material Considerations
Raw steel table legs:
Outdoor Usage
Products suitable for outdoor use:
Contact Information
For questions about returns:
All products from The Hairpin Leg Co. come with a 2-year commercial guarantee covering manufacturing defects when used as intended.
What’s Covered:
Examples:
What’s Not Covered:
Examples:
If you experience an issue covered by this guarantee, please contact us directly for assistance.