Introduction

Thank you for choosing The Hairpin Leg Company. This document outlines our shipping policies and procedures for our B2B operations to ensure a smooth delivery experience.

Domestic Shipping

International Shipping

Drop Shipping

• We will happily drop ship to customers at the same standard rates.
• The final customer's phone number may be provided with the shipping address for them to receive shipping updates; however, all email correspondence will be sent to the account owner. It is the account owner's responsibility to relay any important information to the recipient.
• Failed deliveries or RTC (return to consignee) due to the recipient not being home, address issues, or failure to collect will be subject to either a redelivery charge at cost or a 20% restocking fee.

Bulk Shipping (Pallets)

• Bulk shipping will be conducted via the pallet network or our own drivers.
• Unless otherwise stated, pallet shipping has a 12 noon cut off and is shipped by default on a next day delivery service.
• A booking service can be requested prior to ordering.
• Failed pallet deliveries are chargeable at the original pallet rate, which is usually between £30 - £60 per pallet.

Failed Deliveries

• Failed deliveries via the courier network will be attempted 1-3 times before either being returned to the consignee or dropped at a local collection point.
• Redelivery attempts for items that are returned to us will be charged at the courier cost.
• We will not charge for any failed delivery fees or shipping back to us.

Damaged Items

If your order arrives damaged:

1. Take photos of the damage and packaging.
2. Email documentation to hello@thehairpinlegcompany.co.uk.
3. We will arrange a replacement.

Returns

Please visit our Returns & Refund Policy for detailed information about returning your order.

Overview

We offer a full refund on returned items, subject to the conditions outlined below. For all B2B orders, customers are responsible for return shipping fees unless the product is faulty or defective. A restocking fee of up to 20% may be applied for items that require reworking, repackaging, or extensive manual processing. All returns must meet our quality and timing requirements, with items postmarked within 30 days of purchase.

Return Eligibility

• Returns must be postmarked within 30 days of purchase
• Items must be in new and unused condition
• All original tags and labels must be attached
• Items in poor condition may incur fees or be returned at the customer's expense

Return Process

1. Email hello@thehairpinlegcompany.co.uk for a Return Merchandise Authorization (RMA) number
2. Package the item securely in its original packaging
3. Ship to:
   The Hairpin Leg Co. Returns
   RMA: [Your RMA Number]
   Unit A1 Stephenson Road
   Swindon, Wiltshire SN25 5AX
   United Kingdom

Shipping Charges

• Customers are responsible for return shipping costs and insurance unless the product is faulty or defective.
• Original outbound shipping charges are non-refundable.
• A restocking fee of up to 20% may be applied on returns that require reworking, repackaging, or extensive manual processing.

Damaged & Faulty Items

• Inspect orders immediately upon arrival
• Report issues within 7 days via email with photos
• Return damaged items in their original packaging
• If an item is confirmed as faulty or defective, return shipping charges will be waived

Warranty for B2B Orders

We provide a 12-month limited warranty on all metal furniture parts supplied under B2B terms, covering defects in materials or workmanship under normal indoor use. The warranty period begins from the date of delivery.

What’s Covered

• Manufacturing defects in welds, joints, fixings, or structure
• Failures due to material flaws when used as intended in an indoor environment

What’s Not Covered

• Cosmetic issues such as scratches, chips, or discolouration
• Damage due to misuse, incorrect installation, modification, or impact
• Wear and tear from commercial use beyond normal expectations
• Rust or degradation caused by outdoor exposure unless outdoor suitability was agreed in writing prior to order
• Rust resulting from surface damage such as scratches, chips, or general wear and tear

Warranty claims must be submitted in writing with photographs of the issue. Where a fault is confirmed, we will repair or replace the item at our discretion. Our liability is limited strictly to the value of the affected item(s).

Contact Information

For questions about returns:

• Phone: 01666 818222
• Email: hello@thehairpinlegcompany.co.uk