FAQ
Will I quality for an account?
We have a wide range of trade customers from side-hustle hobbyists through to enterprise level furniture makers, fitters and architects.
Our main criteria is that you are buying our products to use in a project you intend to sell or use commercially.
Do get in touch if you have any questions.
How do I get an account?
Register for a new account here. You account will be reviewed and activated within a few hours. Feel free to contact us if you need to speed things along.
How long will it take to get my order?
We aim to keep enough stock to fulfil orders of almost any size on a next day delivery. We have a 3pm cut off for normal orders and a 1pm cut off for pallet orders.
You can also choose weekend or AM delivery upgrades for most items.
I am unable to login and place orders
Your account will initially be in a locked state prior to signing up. We aim to review and approve all accounts within a few hours during the working week.
If you are a returning customer who was previously approved but are now locked, it is likely that you are signing in with a different email. Check your recent order confirmations to confirm the email on account or get in touch.